Xcel Global Services will not, under any circumstances,
issue refunds for early service withdrawal.
- The refund
percentages mentioned are for the full-service fee paid and not only for the
amount paid. Refund percentages are applicable only if the complete fee of the
product is paid without any balance. Clients would not be eligible for the
refund percentage even if they fall in one of the mentioned clauses or if they
haven’t paid the complete full-service fee mentioned.
- The
immigration pronouncements at times are discounted on the basis of future
expectations and clients are registered in advance, that is, before the actual
qualification is announced to make sure that the cap system is met. It’s
pre-agreed that the client does acknowledge this and is ready to do so to cut
the last-minute rush and get ready as per all requirements by the time the
immigration authorities announce them. If the client’s profile is not eligible
after the announcement, client can choose to transfer to other
opportunities.
- Xcel Global
Services has a zero-tolerance policy for charge backs. Any customer who disputes
a credit card payment that is found to be valid will be permanently blacklisted
and barred from use of the service. Any past due fees and costs will be sent to
collections. If our collection efforts fail, unpaid debts will be reported to
all available Credit Reporting Agencies.
- The client
understands and agrees that the total invoice amount (bill value) will include
the Xcel Global Services consultation fee and the applicable tax. However, the
refund would be calculated only on the Xcel Global Services consultation fee.
The tax component is non-refundable at any stage.
- In case of
rejection by the Immigration Authorities, Xcel Global Services will refund the
applicable amount as per stated in the agreement. The refund will be made within
15-30 working days after the client fills the Online Refund Claim Form to Xcel
Global Services. The client has to enclose a copy of the letter of rejection
from the Authority to support the Refund Claim. If a client fails to enclose a
copy of the rejection letter or rejection stamp on the client’s passport, Xcel
Global Services will not be able to give a refund.
- The company
is not responsible for any delay caused by third-party services. Also, clients
cannot claim a refund of service charges.
- Xcel Global
Services is not responsible for refund of any fees or other amounts/charges that
have been paid to any Assessing Bodies, Immigration Authorities,
Embassy/Consulate/High Commission in the event of the client not getting
approval of immigration, or in case of rejection or non-acceptance of his/her
request at any stage by any respective authority. The fees only includes the
charges towards the services rendered by Xcel Global Services and does not
include any request or assessing fees. The client agrees to pay the entire
additional fees, as applicable.
- If the
client has paid the money through an online card service, the client hereby
agrees that he/she will not withdraw, or is not entitled to charge back the
amount, without the knowledge of Xcel Global Services, in case of payment made
by any mode. This includes Razorpay Payment Gateway except otherwise following
the norms of refund as mentioned in the agreement and the procedure prescribed
by law prevailing at that time under the Jurisdiction of Hyderabad, State of
Telangana.
- If the
client has paid the money through Credit Card or Net Banking, he will undertake
voluntarily that he will not dispute the payment or notify the designated bank
for chargeback, insisting that the bank to withhold or cancel the payment made
to Xcel Global Services by him. The client further undertakes to inform his
banker that the payment made to Xcel Global Services is genuine and the
transaction is an exception for his request to cancel or chargeback the payment
in his favor. This includes misuse and card loss cases either by him or through
anyone else. The client agrees to cooperate with Xcel Global Services in this
aspect in case Xcel Global Services wishes to defend/represent the matter in
their favor before any bank/authority.
- The Service
Charges by Xcel Global Services have no reference to the market charges and are
as per the company standards to which the client agreed. Any claims after the
registration, like charges being too expensive and such, would not be
entertained and the client would have no right to contest the same as it was
explained and expressed through all the sources of information, and the client
has been informed before registering.
- The client
accepts that immigration includes showing enough funds, if applicable, which
differs from country to country and the pathway/category the client applies. The
client undertakes to meet such requirement as desired by the concerned
immigration/other authorities, and failure to provide such funds by the client
shall not make Xcel Global Services liable for any refund of the service charges
or part thereof. In such cases, no refund request for service charges will be
entertained.
- The client
also accepts that all/any registrations for any countries before this client
declaration agreement date, if any, with Xcel Global Services would be
nullified, and no claim of the service or the fee can be claimed until it is
given in writing by Xcel Global Services.
- In case of
the permit being rejected on the following grounds no refund will be made
–
- If
the client fails to attend the interview.
- Failure
of medicals by the client or his or
her family members included in the request.
- If
the client does not comply with the requirements of the Embassy or the
Consulate.
- Failure
to provide a genuine Police Clearance
Certificate, which is not less than 3 months old
- Failure
to prove sufficient funds for
settlement by the client or his or her family members.
- Prior
violation of any immigration law by the
client or any of his or her family members.
- Late
submission of any additional papers
requested by the consulate at a later date
- The
client fails to get the required score in English language test to meet
the eligibility criteria and as advised by the Xcel Global Services
consultant.
- There
would be no refund if the client
abandons his/her case within 3 months from the date of
registration
- Non-communication with your Consultant for a
period of 3 months shall also be deemed to be abandonment
- The fee
paid to authorities or any other institution is the liability of the client and
is not included in the service charges. Xcel Global Services will not entertain
any claim of refund in case of rejection.
- The client
must offer, inside 30 days, each and every paper, forms, and facts that will
make it possible for Xcel Global Services to work on his/her request and make it
submit-ready before the appropriate assessing/immigration authority. The
client’s inability to do the same will only suggest that no reimbursement of the
advisory/consulting fee offered to Xcel Global Services is outstanding.
- The client
should notify Xcel Global Services of each and every communication received by
him/her from the office – in writing or via phone – inside a week of the
receiving of such a message. Besides, the client shall notify the said
immigration consultancy of each and every communication (in written form or
through phone) undertaken by the client, straight with the involved bureau
inside a week or 7 days of such a contact. This comprises personal visits made
to the office, and/or inquiry made via phone. The client’s inability to do the
same will only suggest that no money back whatsoever is outstanding of any
secretarial charges offered to Xcel Global Services.
- The client
will participate in each and every interview, as and when needed by the
concerned agency, at the place mentioned by the agency, and at his own cost, and
swiftly follow each and every given order as given by the agency. The client’s
inability to do the same will only suggest that no refund whatsoever is
outstanding of any secretarial charges offered to Xcel Global Services.
- If the
request/petition is returned/rejected/delayed owing to an error in the request
fee or mode of payment, the client agrees not to contest on withdrawal of his
request on this ground; as the payment and the mode of the payment of request
fee is the sole liability of the client.
- It is
understood that submission of a request for immigration is never generic,
routine and/or time bound. The concerned case officer may call for additional
papers, as per the changing requirements of the procedure, and may request for
further submission of such additional papers to the concerned immigration
authorities. Any request for the refund on these grounds will not be
entertained.
- The client
should also understand and accept that no refund or transfer of Xcel Global
Services fee to a friend or a relative will be done in the event he or she
abandons his/her request or decides to opt out due to any reason during the
proceedings after he/she signs-up.
- The client
will offer every needed information and papers, such as the English
translations, in an agreed form as sought by Xcel Global Services and the
involved office. It has been fully agreed upon by the said immigration
consultancy on the ground of the facts and papers presented by the client. In
case the furnished details are discovered to be inaccurate or fake or deficient
or incorrect, the offer will not be entertained by the concerned Immigration
authorities. Moreover, the immigration consultancy takes no responsibility
whatsoever for negative impact on the result of the petition and the ensuing
rejection on this basis. No refund shall be claimed, either of the consulting
charge or the amount paid to the government organizations, under such
situations.
- Xcel Global
Services has the right to terminate/withdraw their services without refund of
service fee of the client on below terms.
- If
the client does not submit all papers within the stipulated time from
the date of his/her registration which is normally within one
month
- Tries
to malign the name of the company in
whatsoever manner, which tampers the functioning of the business or
reputation
- Doesn’t
respond to the mails and calls made by
the company for more than a month and backs out due to personal
reasons
- Xcel
Global Services reasonably forms the view
that someone other than the client is attempting to gain access to the
Service for his or her personal benefit.
- At
the discretion of Xcel Global Services, you behave in such a way that
renders your consultant unable to provide the service(s) any
longer.
- The client
herewith agrees to meet all the requirements of the concerned authorities who
conduct an assessment or decide on outcome. The client also agrees to submit all
the papers including originals if required by the concerned assessing
authorities. The client understands that any failure on his/her part to submit
these papers or part thereof is an independent failure of client and Xcel Global
Services is in no way responsible for the same. Hence, the client agrees that
failure to produce papers cannot be a valid reason to claim a refund.
- The client
will settle all charges which may be owed to a variety of government and skills
appraisal bodies and language testing organizations such as but not restricted
to the skills appraisal costs, residency permit petition costs, the Acceptable
English language or other language tests if applicable, health tests, etc. The
given charges are strictly non-refundable and not adjustable by either any of
the receiving offices or the immigration consultancy, notwithstanding the final
conclusion on the petition. A favorable appraisal or conclusion is the sole
prerogative of the involved organization, even as the immigration consultancy
exercises no control at all over the final outcome at any phase of the petition.
Xcel Global Services has given no assurance whatever of a favorable appraisal or
end result of the projected petition of the client in any phase.
- The client
will inform Xcel Global Services about every news involving a change of
housing/mailing address, educational/specialized credentials, change of
matrimonial status/service or company, newly born kids or any police/unlawful
case after the submission of the petition and while the proceeding is going on
till the time of the discharge of Permanent Residence Permit. The client’s
inability to do the same will only show that no refund at all is outstanding of
any advisory charges given to the immigration consultancy.
- The client
will appear for an Acceptable English language or other language test as
applicable and achieve a minimum individual total of the group in every given
four appraisal factors – Listening, Reading, Writing, and Speaking – as
appropriate for him/her and as per the requirement of the issuing
authority/assessment body. The client thoroughly realizes and concurs that his
petition cannot be submitted without the necessary Acceptable English language
or other language tests (if applicable), including for partner or dependents
above 18 years, and no reimbursement of the advisory/consulting/secretarial
services charge offered to Xcel Global Services will be outstanding or settled
in a situation wherein he fails to attain the required Acceptable English
language or other language test.
- The client
shall also make certain that he/she is married or in any relationship which is
acceptable to be considered as dependent–spouse or the acceptable dependent/s
appears for an Acceptable English language or other language tests if applicable
and offers a report with minimum score as is appropriate on the basis of the
decided SERVICE LEVEL AGREEMENT with Xcel Global Services.
- By
signing/acknowledging the agreement to avail our services, the client cannot
withdraw AT ANY POINT during the procedure because of their own personal
circumstances which might have changed. It is unacceptable to consider or
entertain any form of settlement. As a business with heavy investment, we cannot
accommodate requests for refunds once services have been provided for or when
any part of the procedure has commenced.
- The
secretarial charges given to Xcel Global Services does not comprise any amount
owed to any Governmental organization, and to any language testing group or for
any other reason, and shall be restricted to the services and duties of the
consultancy as duly set and decided under the SERVICE LEVEL AGREEMENT inked
separately with the client.
- The client
will confirm to Xcel Global Services in case he/she is keen to use the
alternative services of a global authorized assignee (Embassy/Consulate/Language
test conducting centers, health check conducting centers, etc.) and also make
additional payments for such services to Xcel Global Services, as duly arranged
and decided under the SERVICE LEVEL AGREEMENT inked separately with the client.
Any online payment will not contain fees owed to such global authorized
assignees (Embassy/Consulate/Language test conducting centers, health check
conducting centers, etc.) and in each and every situation the fee will not be
given back.
- The client
clearly accepts that he has been apprised of the usual waiting durations/average
time, as appropriate to his permit class, and further that such waiting
durations/usual time solely depends on the convenience of the office/appraisal
body concerned. The client also fully agrees and realizes that he will never
have any claims whatsoever on any sort of refund of the charge made on or
off-site, on the ground of the extended petition time periods.
- Xcel Global
Services has not offered any sort of assurance, advice or pledge on work or job
assurance, following an approval for the permit and after landing for any given
overseas country. No compensation will be claimed of any
advisory/consulting/secretarial service charges offered earlier to Xcel Global
Services by the client on the ground that Xcel Global Services has been unable
to offer a job guarantee abroad.
- In a
situation wherein a clash/dispute in the matter of the payment made by a client
to Xcel Global Services towards the SERVICE LEVEL AGREEMENT duly inked with Xcel
Global Services. The responsibility of Xcel Global Services, in case it arises
and is outstanding, either monetary or otherwise, shall not surpass, and will be
restricted to the charges offered to Xcel Global Services as
advisor/consulting/secretarial charges as part of the duly inked SERVICE LEVEL
AGREEMENT.
- There are
certain countries that have a cap system, and hence the approval of Green
Card/Permanent Residence is subject to the cap not reached for that year. The
client may have the required points as needed by the immigration authorities of
the specified country, but he/she still may not get the Green Card/Permanent
Residence if the cap has been reached for that year. Failing to get a Green
Card/Permanent Residence because of the cap limit cannot be a reason for
claiming a refund, and client fully understands the same.
- If your
request for a refund falls under the acceptable terms and conditions of the
Company and the service agreement, the time taken for such a request would be
15-30 working days.
- The service
amount written is for the full service as on the date of registering, and only
includes an individual’s request. Any assumption of extended services to family
or children is at the client’s discretion, and the company will not be held
responsible for these kinds of assumptions.
- The client
shall loyally reveal before Xcel Global Services – each and every detail
involving each and every, existing or past, case of wrong-doings and/or
conviction, and insolvency leveled against the clients and those who are
dependent on him. If he does not reveal such details, and if the same is found
afterward, no refunds at all of the money given to Xcel Global Services in
question will be made.
- Xcel Global
Services is bound to maintain the confidentiality and privacy of a client.
Accordingly, Xcel Global Services takes reasonable steps to protect personal
information collected by Xcel Global Services from misuse and loss and from
unauthorized access, modification or disclosure. Xcel Global Services may use
and disclose the client’s (and if applicable, the client’s family’s) personal
information for the primary purpose for which it is collected, for reasonably
expected secondary purposes which are related to the primary purpose and in
other circumstances as authorized by the Privacy Act. In general, Xcel Global
Services will disclose the client’s personal information for the following
purposes:
- To conduct
our business,
- To provide
and market our services,
- To
communicate with the client,
- To comply
with our legal obligations, and
- To help us
manage and improve our services.
Any fees paid to Xcel Global Services are for the
provision of services listed on Xcel Global Services website. Unless otherwise
stated, all fees are quoted in Indian Rupees. You are responsible for paying all
fees and applicable taxes associated with our services using one of our accepted
payment methods.
Xcel Global Services is not a part of any government
authority/organization or embassy. We are a Private Limited company and we do not
have the authority to grant you a permit of any kind. We can only assist, guide and
advise people who want to migrate or travel to their selected country. Please note
that the final decision on all requests rests with the relevant government
departments in their respective countries.
Our agreements with clients are drawn on the bedrock of
trust, sincerity, and security, and each option is spelled out clearly. Our terms
are transparent and there is nothing hidden.
The client agrees and acknowledges that the company
doesn’t suggest or force any service/product etc. and the pronouncement of a
particular service/product etc. is the client’s individual decision and cannot be at
any time assumed to be a company judgment.
Xcel Global Services markets all the products and
educates all clients about the opportunities without any external pressure to have
decided on this service/product etc.
The client has noticed all the above provisions in
detail, agrees, and continues to adhere to all the terms and conditions of
signing/acknowledging this agreement.
Xcel Global Services is operated and controlled in India
with its registered office at Hyderabad, Telangana. The laws of the Government of
India and the State Government of Telangana will govern the validity,
interpretation, and performance of this Agreement. The courts in Hyderabad,
Telangana alone shall have jurisdiction to try any dispute between the company and
any person arising out of any issue concerning the company.
Force Majeure. In no event shall the Company be
responsible or liable for any failure or delay in the performance of its obligations
hereunder arising out of or caused by, directly or indirectly, forces beyond its
control, including, without limitation – strikes, work stoppages, accidents, acts of
war or terrorism, civil or military disturbances, nuclear or natural catastrophes or
acts of God, any outbreaks, Epidemics or Pandemics; and interruptions, loss or
malfunctions of utilities, communications or computer (software and hardware)
services. It is understood that the company shall use reasonable efforts to resume
service as soon as practicable under the circumstances. Your file will be withheld
/deferred until the situations are under control. If we found you ineligible to
apply, no refund will be due on service fee paid as service has already been
initiated.
Charge Back: It is agreed by the client that she/he knows
that Xcel Global Services will deploy its employees and utilize other
infrastructures for providing services to the client by spending considerable
amounts of money. Irrespective of the result of the request, the client hereby
undertakes that he will not claim a refund of the fees and charges paid to Xcel
Global Services, except to the extent provided in the agreement.
The client hereby agrees and understands the deliverables
of the service signed up for, and hence will not initiate a chargeback (applicable
only for Card Payments).
For further details, please Reach out to us on +91 93433
69999 or you can e-mail us on kukatpally@xcelgs.com. One of our representatives will get back to you at the
earliest.